Stay with Us
FAQs
Families with critically ill children, 18 years or younger, receiving inpatient or outpatient medical care at a Nashville-area hospitals who live 40 miles from the Nashville Ronald McDonald House.
Families must be referred by a social worker at the local Nashville-area hospital. A referral is not a reservation. RMHC of Nashville staff makes room assignments based on room availability, severity of diagnosis, and distance traveled.
It is the responsibility of the prospective family to inquire about room availability by calling the Nashville Ronald McDonald House twice a day, starting on the day the family needs the room. Suites are available for bone marrow, stem cell, and heart transplant patients.
Families who have children being treated at Monroe Carell Jr. Children’s Hospital at Vanderbilt will have access to a weekday shuttle. Check with the House Manager or Volunteers for scheduling and operation. All other families of Nashville-area hospitals are responsible for their own transportation.
The cost to stay with us is $15 per night, but no one is turned away due to their inability to pay. We accept cash, check, and all major credit cards.
Ronald McDonald House Charities of Nashville has 36 bedrooms, each with a private bathroom. Each room is supplied with linens, toiletry items, and cleaning supplies. The House also includes two fully stocked kitchens, a dining room, a laundry facility, two playrooms and a library, as well as several living room spaces equipped with TVs & DVD players. Suites may be available for post-transplant outpatients (bone marrow, stem cell, and heart) and their family.
A maximum of 4 people are allowed in each room due to Fire Code. Only one room is given PER family unit.
Residents at the House may have up to FOUR visitors at a time. Visiting hours are between 9:00 a.m. and 9:00 p.m. daily. All visitors must sign in at the front desk and be accompanied by the resident at all times. All visitors must abide by the House rules. Residents of the House are responsible for their visitors.
Residents can receive mail while staying at the Nashville Ronald McDonald House. This includes deliveries from USPS, UPS, FedEx, as well as Amazon. For food deliveries, residents must meet their driver outside to receive their delivery. Our address is 2144 Fairfax Avenue, Nashville, TN 37212.
Background Check Process
As a non-profit, we value the safety of the families we serve, our staff members, and our volunteers. We are committed to taking prudent measures to safeguard people and assets from potential harm. Therefore, Ronald McDonald House Charities of Nashville, TN, Inc. (RMHC) has implemented a policy requiring criminal background checks for all staff members, volunteers, and Guest Applicants, who are at least eighteen years of age. Click here for the full Background Check Policy.
Click here to complete the Background Check Form online.
Download and print the Background Check Form and fax to 615-343-4004 or email to chelsea@rmhcnashville.com
OR
Mail to 2144 Fairfax Avenue. Nashville, TN 37212. Attention: Family Service Department
**Forms can also be dropped off at The Ronald McDonald House Charities of Nashville, Monday-Friday 8 a.m. to 4 p.m.**
Health Screening Questionnaire
Click here to complete the mandatory Health Screening Questionnaire (required before check-in).
HOUSE RULES
Smoking/Vaping
Smoking and vaping are NOT ALLOWED inside the Nashville Ronald McDonald House. A resident may only smoke and vape at the outside designated area. This includes vape pens, e-cigarettes, and chewing tobacco.
Food & Drink
Eating is only permitted in the Dining Room. Residents are not allowed to eat in their bedrooms or any other Common Rooms. There are designated bins and lockers for families to store personal food items and breast milk.
A parent or guardian must supervise children under the age of 15 at all times. There are no babysitting or childcare services provided.
Shoes
Shoes must always be worn while a resident is outside of his or her bedroom.
Housekeeping
Residents will be responsible for cleaning up after themselves. Room inspections may occur at the House Manager’s discretion.
General Conduct
Residents will treat all House Staff members, volunteers, guests, and other residents with courtesy and respect, and will honor any reasonable request made of them by a House Manager or other House Staff person.
Masking Policy
Masking is optional for residents. If you or anyone in your family is experiencing any sort of illness, we kindly ask that you wear a mask. House Staff members may ask you to wear a mask to protect everyone’s safety staying at the House.
Forbidden Items
All federal, state, and local laws will be obeyed. Firearms, weapons, alcoholic beverages, non-prescription drugs, or other controlled substances will be NOT ALLOWED on the premises, nor will a resident be under the influences of these substances while on the premises.
Quiet Hours
Quiet hours are observed from 9:00 p.m. to 8:00 a.m. daily, including weekends. Please keep noise to a minimum during those times.
Visitors
At this time, only FOUR visitors are allowed to visit residents of the House. Visiting hours are from 9:00 a.m. to 9:00 p.m. daily. All visitors must abide by the House rules. Residents of the House are responsible for their visitors.
Stay Information
When a child is moved out of the ICU or into a hospital room where you can room in with the child, residents must check out of the Nashville Ronald McDonald House.
These House rules have been put in place to ensure the well-being and safety of all our families. At time of check-in, families will be provided a list of the rules to review and sign. Families found to be in violation of any House rules will lose their privilege to stay at the Nashville Ronald McDonald House.